M/s Sarvhit Wellness Private Limited has a diplomatic approach towards the Consumers / Independent Distributors and takes all precautions to offer the best service to them. However, in case of unavoidable circumstances, the company has devised a system to solve the problems that may arise.
The company complies with the Consumer Protection (Direct Selling) Rules, 2021 and Consumer Protection Act, 2019 and has instructed all Independent Distributors to do the same.
Grievances received via calls, written applications, email, walk-ins, or the online grievance cell are logged and acknowledged within 48 hours. Each complaint is tracked via a unique ID, and resolution progress is recorded until closure.
A unique tracking ID is generated and sent to the customer’s registered email and mobile number. Consumers are encouraged to keep this ID for future reference.
Name: Mr. Ranjeet Kumar
Email: support@sarvhitwellness.com
Contact No.: 8744053273
The Grievance Redressal Officer aims to resolve all issues within 30 days. If there's any delay, the reason will be communicated to the consumer via registered contact details.
If not satisfied, the consumer can escalate the issue to the National/State Consumer Helpline or further to an appropriate Consumer Forum or Court.
Note: This mechanism forms a part of the Contract Agreement signed by Independent Distributors.
